Privacy Policy

Last updated: November 12, 2026.

AbleRecognition.com is operated by Successories, Inc., doing business as Able Recognition ("AbleRecognition"). This policy explains what AbleRecognition collects when you visit the site, order from us or contact us, who else receives it, and how you can say no. Questions go to contactus@ablerecognition.com or 1-866-313-2253 (Mon-Fri 9am - 5pm ET), or by mail to A-1609 Bowen Road, Nanaimo, BC V9S1G5.

When you first visit, a banner asks what you'll allow. Your answer, not the act of browsing, decides which optional cookies and partner tags run. You can change it anytime from "Your Privacy Choices" at the bottom of every page.

What We Collect

Most of what AbleRecognition holds, you give us: your name, company, email, phone, billing and shipping addresses, the personalization text, logos and artwork you send with an order, your proof approvals, and what you write to us in a quote request, a contact form, an email, a phone call or a live chat. An account adds your password, saved addresses, favorites and order history.

Some information arrives automatically. Every visitor gets our own visitor ID cookie: a random ID your browser keeps for 28 days, even after Reject all. Under that ID our servers keep your IP address, your browser and the time of your last visit. Whatever you choose, our visit logs record your orders, your sign-ins and sign-outs, the marketing source that sent you and, for our staff, admin pages. These visit logs record each page and product you view and what you search for only if you allow Statistics. AbleRecognition keeps these visit logs for 1 year. The words you search for also go into our site-wide list of searches, with no ID attached.

If we know your email address, from an order, an account or a link you clicked in one of our emails, we connect it to this browser's visit logs for our marketing emails only if you allow Email. Without Email, we remove that connection the next time you visit. Anything logged while you're signed in also carries your account, whatever you choose. Your cart and checkout are saved with this browser's ID and, once we know it, your email address, whatever you choose.

We save your favorites, cart and checkout under this ID, and use the marketing source in these logs for any offer tied to it. We use your page, product and search records in our own sales and product reports only if you allow Statistics, and to pick products for our marketing emails only if you allow Email. Your orders count in our sales reports whatever you choose. A change to your choices applies from then on and doesn't erase what's already logged. Nothing in these visit logs goes to another company.

On the site, your recently viewed products come from a separate cookie, not from these logs. It holds up to 20 products for up to 1 year, and we don't share it. Cookies also remember your cart, your sign-in, your currency and your cookie choices. Other cookies are optional, and the next section covers them. Your cookie choices don't affect the open and click records in our emails.

We also receive information from others: delivery tracking from the carriers that ship your order and the reviews you leave on Trustpilot.

How We Use It

We use your information to make and ship your order, send proofs for your approval, answer your questions, run your account, prevent fraud, fix problems on the site, and send you email about orders and offers. With your consent, we also use it to measure how the site is used and to show you AbleRecognition ads on other sites.

Cookies and Your Choices

The cookie banner sorts cookies and tags into 5 groups:

• Functional cookies are always on. The cart, checkout, sign-in, security and the memory of your cookie choices don't work without them. They include our own visitor ID cookie and the cookie that keeps your recently viewed products. Page, product and search records under that ID feed our own reports only if you allow Statistics and our marketing emails only if you allow Email.
• Statistics covers site analytics. Our analytics run inside our tag manager, which also needs Marketing and Sharing. It also decides whether our own reports use the pages and products you view.
• Email: If you allow Email, we save an email address you enter in a form field, even before you submit the form, and connect it to your cart. We also use your visits to recommend products in our emails.
• Marketing covers advertising cookies and our advertising partners' tags. It also decides whether our own marketing reports credit your cart or order to the marketing source that sent you. We remember that source whatever you choose, because any offer tied to that source depends on it, and our marketing reports count that visit.
• Sharing with advertising partners lets us share details such as your email address and the pages you view with those partners, so the ads they show you are relevant.

When you sign in, create an account, sign up for our emails or place an order, your browser keeps your email address in a cookie for about 15 days. Scripts on our pages can read that cookie. The table below shows which partners receive your email address and which choices control it.

"Accept all" turns every group on, unless your browser sends a privacy signal (see GPC below). "Reject all" turns off everything except Functional. "Manage Cookies" lets you pick each group, and nothing optional is ticked until you tick it. Your choice is saved in a cookie for 365 days, and then the banner asks again.

Until you choose, what runs depends on where you are. Visitors in the EU, the European Economic Area, the UK, Quebec, and anywhere not listed here get no optional cookies until they accept. In California, Florida, Illinois, New York and Pennsylvania, nothing optional runs until you accept. In the rest of the US and Canada, all groups are on until you reject them. If we can't tell where you are, you get the stricter default.

If your browser sends a Global Privacy Control (GPC) signal, AbleRecognition treats it as a "no" to Marketing and Sharing, whatever else you click, and the banner tells you so. Your Statistics and Email choices are unaffected.

Reject all, or turning off Marketing and Sharing, stops advertising cookies and our advertising partners' tags from loading on AbleRecognition in that browser. It doesn't delete cookies a partner set before you changed your mind (your browser settings can clear those), and it doesn't change your customer record. To opt your customer record out (which, while you're signed in, also keeps those tags off in any browser), see Sale and Sharing of Personal Information below.

A choice you made on our older cookie notice doesn't count as consent. You'll see the new banner once, and if you'd said no before, that no stays in force until you answer.

Who Receives Your Information

Anything your browser loads from another company also gives that company your IP address and browser details. The table lists every company that runs code on AbleRecognition pages or receives your information from us, what it gets, and how to stop it.

Vendor	What it receives	Purpose	What controls it	Sold or shared	How to opt out
Google Tag Manager and the tags it loads	The pages you view and what you do on them, such as the products you view and add to your cart, your checkout steps and the forms you send, and on the order confirmation your order details. Your Statistics and Email choices are passed to it too.	Measures how the site is used and runs our advertising tags.	Your cookie choices (Marketing and Sharing)	Shared	Reject all, Manage Cookies (Marketing or Sharing off), a GPC signal, or, while you're signed in, the "Do not sell my information to third parties I might be interested in" setting in account settings
Google Ads (customer list)	Customers' email addresses, phone numbers, names, countries and ZIP codes, from our customer files. We upload the list to Google Ads by hand, from time to time. Customers who ticked the "Do not sell my information to third parties I might be interested in" setting in account settings are left out.	Shows our ads to people who have bought from us, or leaves them out of ads.	The "Do not sell my information to third parties I might be interested in" setting in account settings, not your cookie choices (we send this ourselves, not through your browser)	Shared	The "Do not sell my information to third parties I might be interested in" setting in account settings, a GPC signal while you're signed in, or contact us.
Criteo	The products you view and add to your cart, and on the order confirmation what you bought and your order number. Only after you click Accept all, or save Marketing and Sharing as on: your customer ID and your email address as a one-way SHA-256 hash, never the email itself.	Shows you AbleRecognition ads on other sites.	Your cookie choices (Marketing and Sharing)	Shared	Reject all, Manage Cookies (Marketing or Sharing off), a GPC signal, or, while you're signed in, the "Do not sell my information to third parties I might be interested in" setting in account settings
MeritDirect, MeritBase (part of Anteriad) and Dovetail	Once a month, from our servers: our customer and prospect files (names, companies, postal and email addresses, phone numbers, and for customers their order history and product interests), and our catalog unsubscribe list. The prospect files also include the names, companies and postal addresses of people we shipped an order to who haven't ordered from us themselves. Customers who ticked the "Do not sell my information to third parties I might be interested in" setting in account settings are marked so they're kept out of the cooperatives' shared lists and used only for our own mailings.	Mail our catalogs for us, and pool our customer lists with other companies' lists for co-op mailings and prospect modeling, so catalogs reach people likely to be interested.	The "Do not sell my information to third parties I might be interested in" setting in account settings, not your cookie choices (we send this ourselves, not through your browser)	Shared	The "Do not sell my information to third parties I might be interested in" setting in account settings, a GPC signal while you're signed in, or contact us. If we shipped an order to you but you have no account with us, contact us to be left out.
LiveChat	Nothing until you click Chat now or the chat icon. Then: what you type, a recording of the chat, your email address if we have it in a cookie, and private links our staff use to look up your account, cart or checkout.	Runs our live chat.	Your click (nothing loads until you click)	No	Don't start a chat; nothing loads until you click.
Google reCAPTCHA	Your IP address, browser and how you use the page, on some of our pages, such as our forms.	Checks that a person, not a bot, is using the form.	Always on (needed for the site to work)	No	Not needed: required for the site to work.
Google Maps Places	What you type in an address field, such as at checkout or in your account's address book, and your IP address.	Suggests addresses as you type.	Always on (needed for the site to work)	No	Not needed: required for the site to work.
Google Fonts	Your IP address, when your browser fetches a font.	Supplies some of the fonts on our pages.	Always on (needed for the site to work)	No	Not needed: required for the site to work.
Trustpilot	On our pages, nothing beyond what any page load sends. After you order, we send it your name, email address, order number and the products you bought, and it gives us a review link that we email to you.	Shows our customer reviews and collects new ones.	Always on (it works for us as our service provider)	No	After an order, we may email you a link to review it. The unsubscribe link in that email stops review requests.
YouTube	Nothing until you press play. Then: your IP address and browser. Videos load from youtube-nocookie.com, Google's privacy-enhanced mode.	Plays some of our videos.	Your click (nothing loads until you click)	No	Don't press play.
Fortis	Your card details, entered into a payment form Fortis supplies at checkout, your billing address (to check it against the card) and your order total. AbleRecognition doesn't store full card numbers.	Processes card payments.	Always on (needed for the site to work)	No	Not needed: required for the site to work.
Sentry	A report when our site code breaks. From your browser: the error, the page and your browser type, with personal details turned off. From our servers: the error, the full page address and, if you're signed in, your account number.	Finds and fixes errors on the site.	Always on (needed for the site to work)	No	Not needed: required for the site to work.
Yottaa and Fastly	Every request to the site: your IP address and the pages you request. Fastly also works out your country and region from your IP address for us.	Deliver and speed up our pages.	Always on (it works for us as our service provider)	No	Not offered: it works only for us, as our service provider.
Amazon Web Services and Amazon SES	Everything the site holds, as our host, and the emails we send you.	Host the site and our databases, and send our emails.	Always on (it works for us as our service provider)	No	Not offered: it works only for us, as our service provider.
NetSuite (through Celigo)	Each order and each request you send us.	Our order and accounting system.	Always on (it works for us as our service provider)	No	Not offered: it works only for us, as our service provider.
UPS, FedEx and USPS	Your shipping address and the tracking numbers for your order.	Ship your order and send back tracking updates.	Always on (it works for us as our service provider)	No	Not offered: it works only for us, as our service provider.

Once you accept, our advertising partners' code runs on pages that also hold your email address (in a cookie we set and on the order confirmation). That means the partners can technically read it, even where our own code doesn't hand it to them.

Sale and Sharing of Personal Information

AbleRecognition shares personal information by letting advertising partners collect information through their tags on our pages, and by sending customer lists from our servers to Google Ads and the data cooperatives named in the table. We don't sell personal information for money. Some state laws still count this sharing as a "sale" or "sharing", so we treat it that way, and you can opt out as described below.

The partner tags follow your cookie choices: Reject all, turning off Marketing and Sharing in Manage Cookies, or a GPC signal. That choice lives in your browser, so it covers that browser on AbleRecognition.

Your customer record follows your account setting, which covers the information from your account and the orders you place. Tick the "Do not sell my information to third parties I might be interested in" setting in account settings, or contact us and we'll tick it for you. If you're signed in when your browser sends a GPC signal, we tick it for you automatically. With that setting ticked, our advertising partners' tags stay off whenever you're signed in. The Google Ads customer list leaves you out. The customer files we send to data cooperatives mark you, so you're kept out of their shared lists and used only for our own mailings.

We may mail you catalogs and offers. We also take part in the data cooperatives named in the table, which pool member companies' customer lists to find new people likely to be interested in what we sell. When you place an order, we may send you our catalogs and marketing emails. You can stop them at any time as described in this policy.

AbleRecognition doesn't knowingly sell or share the personal information of anyone under 16.

Email from Us

When you place an order or request a quote or information, we may add your email address to our marketing list. When you join our email list, we note how you joined (for example, at checkout or on a quote form) and, when our CDN provides it, the country and region it works out from your IP address, so that we can choose which emails to send you. You can unsubscribe anytime using the link in any marketing email.

If you order, we send order and proof emails. If you're on our marketing list, we also send marketing emails such as new products and offers. If you've added items to your cart and left, we may email you a reminder. If you're subscribed to our marketing emails, they may feature products you looked at, or best sellers from categories you browsed, but only if you allowed Email in your cookie choices. Our emails record when they're opened and which links are clicked. You can stop marketing emails from the link in any of them or from your subscription preferences. Order and proof emails keep coming while you have an open order.

After an order, we may email you a link to review it. The unsubscribe link in that email stops review requests.

Your Records of Consent

Each time you click Accept all, Reject all or save your choices, and when a GPC signal opts you out, AbleRecognition records the choice. The record holds a random ID stored in your consent cookie, the version of the banner you saw, your choices, whether GPC was on, the page and your region. It holds your IP address cut to its network (the last part removed), and your account number only if you were signed in. It holds no name or email address. We keep these records as long as we need them to show what you chose.

Your Rights

You can see and update most of your information in your account. If you contact us, you can ask for a copy of the personal information we hold about you, ask us to correct it or delete it, or opt out of its sale or sharing. We'll check that the request comes from you before we act on it, and we won't treat you differently for making one. We'll confirm we've received your request within 10 business days and answer it within 45 days. If we need more time, we'll tell you why and take no more than 45 more days.

To delete your account yourself, use "Delete Account" in your account settings. About a week after you ask, AbleRecognition deletes your account and the personal information stored with it on this website. That can't be undone. Your orders are also kept in our accounting system, and the personal information on them is anonymized within 1 week.

How Long We Keep It

• Our visitor ID cookie: 28 days in your browser.
• Visit logs: 1 year.
• Our recently viewed cookie: up to 1 year in your browser.
• Raw web server logs: as long as we need them for security and to fix problems.
• Consent records: as long as we need them to show what you chose.
• Your account and its saved details: until you delete the account.
• Orders and other transaction records, in our accounting system and elsewhere: kept indefinitely, and the personal information on them is anonymized within 1 week after you ask us to delete your account.
• Live chat transcripts kept by LiveChat: until you ask us to delete them.
• Error reports kept by Sentry: 30 days.

Security

AbleRecognition uses encrypted connections (HTTPS) on every page. Email isn't encrypted, so please don't send card numbers by email. We confirm orders with only the last 4 digits of your card.

Children

AbleRecognition sells to adults. If you're under 18, use the site with a parent or guardian. We don't knowingly collect personal information from children under 13.

Changes to This Policy

When this policy changes, we update it here and change the date at the top. Your use of AbleRecognition is also governed by our Terms of Use, including the choice of Florida law.

Contact Us

Questions or requests about your privacy go to contactus@ablerecognition.com, 1-866-313-2253 (Mon-Fri 9am - 5pm ET), or our contact form. By mail: AbleRecognition, A-1609 Bowen Road, Nanaimo, BC V9S1G5.