At Able Recognition, we've done our best to create a website that satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 1-866-313-2253 or [email protected]

Q: How should I prepare artwork for my item?

We will need your logo artwork to begin engraving your logo on any item. Email artwork to [email protected] This artwork must be sent in vector file format types of .plt .cdr or .eps. Bitmap files will not work. Jpegs and .gif file formats will require logo cleanup and you will be charged a one time artwork fee.

Q: Is there a charge for etching or engraving?

There is no extra charge for engraving. The cost of each award includes as many characters as you can fit in the engraving area.

Q: How much text can I put on my award?

You can put as much text as you can fit on your award; however, too many lines of text might make it difficult to read. There is a suggested maximum number of lines next to each award. A line is typically 4-6 words.

Q: Is there a charge for proofs?

There is no charge for proofs. These are generated within one business day.

Q: How do you handle proofs?

Our graphic artists want to create the award the way you see it in your dreams! We always send an artwork proof before your item goes into production. You can work together to ensure the fonts and logos are in the correct positions.

Q: How long will it take to produce my item?

We can work with you if you have a tight deadline. Most items are shipped within 5-10 business days after receiving the order. Products list the production time next to their description. Rush orders may be subject to rush charges for an accelerated production schedule.

Q: How will my order be shipped?

Orders are shipped via UPS unless you contact us about using another service. We will try to accommodate all of your shipping needs.

Q: What if I make a mistake on my order?

You have multiple chances to view artwork before it goes into production. If we make a mistake on your order, we will replace the item free of charge. If you do make a mistake, we will replace the item as quickly as possible for a fee. Expedited shipping is available at your expense.

Q: Can I change my order after receiving confirmation?

Processing starts as soon as the order is confirmed. Because of this, a fee is charged for any changes after final confirmation Canceled orders may also result in production time charges.

Q: If an item is damaged or defective, what's your policy?

We will do everything we can to ensure your product is not damaged or defective. Inspect your order as soon as you get it and contact us if there is any issue. Products cannot be returned unless they are damaged or defective.

Q: Is ordering on the Internet safe?

Your credit card information is encrypted and transmitted to us in a secure way.

Q: How do I pay?

All orders must be paid in full before your items are shipped. We accept Visa, MasterCard, American Express, and money orders.

Q: Is your crystal glass flawless?

Our crystal glass is made with Optical Crystal. This crystal is as flawless as the glass used in binoculars and camera lenses. It is manufactured in sheets up to 3” thick and subjected to pressure which ensures no distortions in the crystal glass. Optical Crystal is lead free and each piece is polished by and beveled.